Telerx Marketing Inc dba C3i Solutions Call Center Rep in Horsham, Pennsylvania

CALL CENTER REP Location: Horsham, PA, US, 19044 Category: Customer Service Travel: None At C3i Solutions, we are committed to providing an incredible experience that starts with you. When you join our team, you become part of a network across the world delivering solutions for the most trusted healthcare brands, every day. As our company grows, we re looking for you to grow with us. We want people who bring their own personality, strengths and talents to create something exceptional. People who will gain more experience than they could have ever imagined when they walked through the door. People who are ready to experience the world like never before. If you re ready to experience opportunity, join us. Summary: Provide premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner. Essential Duties and Responsibilities: include the following. Other duties may be assigned. Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, cancel accounts or obtain details of complaints over the phone, by email, live chat, social media or other method of communication. Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding. Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints. Assists with product or service related tasks and activities, which may include order processing, invoicing, researching accounts, order history, handling returns, client program policies and opening new accounts. Keeps records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty for the client. Documents Adverse Events and Quality Complaints. Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry. Supervisory Responsibilities: This job has no supervisory responsibilities. Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Minimum High School diploma; healthcare experience preferred. Language Skills: Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present i